Privacy Policy

Last updated: 25/05/2026

This Privacy Policy explains how iClickIT collects, uses, stores and protects personal data when you visit our website, contact us, request information or communicate with us regarding our services.

We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner.

1. Data Controller

The data controller responsible for the processing of personal data through this website is:
iClickIT
Legal Name: Antoniades Eleftherios & Co. L.P.
Registered Address: Sokratous 103B, 12462 Chaidari, Greece
VAT / Tax ID: 802170613
Gemi No.: 171387603000
Email: info@iclickit.gr
Website: iclickit.gr

2. Personal Data We May Collect

Depending on how you use the website, we may collect the following categories of personal data:

2.1 Contact Information

When you submit a contact form, request a consultation or communicate with us, we may collect:

name and surname;
company name;
job title or role;
email address;
telephone number;

2.2 Technical or Project Information

If you contact us about a technical issue or project, you may choose to provide information such as:

general network or infrastructure descriptions;
firewall, VPN, routing, switching or monitoring requirements;
site or branch connectivity details;
technical requirements, support needs or project scope;
documents, screenshots or files you voluntarily provide

You should avoid sending passwords, private keys, sensitive credentials or confidential system exports through standard website forms.

2.3 Website Usage and Technical Data

When you visit the website, certain technical data may be processed automatically, such as:

IP address;
browser type and version;
device type;
operating system;
pages visited;
date and time of access;
referral source;
server logs;
approximate location derived from IP address.

2.4 Cookies and Similar Technologies

The website uses cookies and similar technologies for necessary website functionality and, subject to your consent, analytics purposes. We use Google Analytics to understand how visitors interact with the website, which pages are visited and how website content and performance can be improved. Google Analytics may collect information such as IP address, device and browser information, pages visited, time of visit, referral source and user interactions with the website. Analytics cookies and similar tracking technologies are not activated unless you provide consent through the website’s cookie consent mechanism, where required by applicable law.

3. Why We Process Personal Data

We may process your personal data for the following purposes:

to respond to your inquiries;
to evaluate your technical or business request;
to prepare a proposal, quotation or consultation response;
to communicate with you regarding services;
to provide technical support where applicable;
to improve website performance and security;
to maintain records of business communications;
to protect our website, systems and legal interests;
to comply with legal, tax, accounting or regulatory obligations.

4. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

Consent, where you have given permission, for example for optional cookies or specific communications.
Pre-contractual steps, where processing is necessary to respond to your request before entering into a contract.
Contractual necessity, where processing is required to deliver agreed services.
Legal obligation, where we must retain or process information for tax, accounting, regulatory or legal reasons.
Legitimate interests, where processing is necessary for website security, business communication, service improvement, fraud prevention or protection of our legal rights, provided that your rights and freedoms do not override those interests.

The GDPR gives individuals rights over their personal data, including access, rectification, erasure, restriction, portability, objection and withdrawal of consent where processing is based on consent.

5. Cookies

Cookies are small files placed on your device when you visit a website. We may use the following categories:

Necessary Cookies

These cookies are required for the website to function properly and cannot usually be disabled through our systems.

Analytics Cookies

Subject to your consent, we use Google Analytics to collect aggregated information about website usage, such as pages visited, traffic sources, device information and visitor interactions. This helps us improve website content, performance and user experience.

Third-Party Cookies

Google Analytics is provided by Google and may process data according to Google’s own terms and privacy practices. Analytics cookies or similar tracking technologies are activated only after your consent, where required by applicable law. You can accept, reject or manage optional cookies through the website’s cookie consent banner or settings. You can also manage cookies through your browser settings.

6. Use of Contact Forms and Third-Party Processors

The website is provided on an “as is” and “as available” basis. iClickIT does not warrant that the website will always be available, uninterrupted, secure, error-free or free from harmful components. We may update, suspend, restrict or discontinue any part of the website at any time without prior notice.

9. Limitation of Liability

Our website may use form-processing services to receive and manage contact form submissions. Where such services are used, your data may be processed by those providers on our behalf. Such providers may include, depending on the technical setup of the website:

website hosting providers;
email hosting providers;
form-processing services;
analytics providers;
security and anti-spam tools;
backup and infrastructure providers.

We use such providers only where necessary for the operation, security and communication functions of the website.

7. Data Sharing

We do not sell your personal data.
We may share personal data only where necessary with:

service providers acting on our behalf;
professional advisors, such as accountants, lawyers or consultants;
public authorities, where legally required;
technical partners or subcontractors, where required for a specific project and subject to appropriate confidentiality obligations.

8. International Data Transfers

Where possible, personal data is processed within the European Economic Area. If personal data is transferred outside the European Economic Area, we will take appropriate measures to protect it, such as using providers located in countries with adequacy decisions or appropriate safeguards such as Standard Contractual Clauses. The European Commission explains that international data transfers may rely on safeguards such as adequacy decisions, Standard Contractual Clauses or Binding Corporate Rules.

9. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy.
Indicatively:

contact form submissions may be retained for up to 24 months, unless a business relationship follows;
client and project communications may be retained for the duration of the business relationship and as required for legal, tax or accounting purposes;
technical logs may be retained for a limited period for security and troubleshooting purposes;
cookie consent records may be retained as required to demonstrate consent choices.

Retention periods may be extended where necessary to establish, exercise or defend legal claims.

10. Data Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, loss or misuse.
Such measures may include:

secure hosting and access controls;
encrypted communication where supported;
limited access to personal data;
backups and monitoring;
malware and abuse prevention;
administrative and technical security practices.

No website or online transmission is completely secure. Therefore, you should avoid sending sensitive credentials, passwords or confidential technical data through standard contact forms.

11. Your Rights

Subject to applicable law, you have the right to:

request access to your personal data;
request correction of inaccurate or incomplete data;
request deletion of your personal data;
request restriction of processing;
object to processing based on legitimate interests;
request data portability where applicable;
lodge a complaint with a supervisory authority.

In Greece, the competent supervisory authority is the Hellenic Data Protection Authority.
To exercise your rights, contact us at:
Email: info@iclickit.gr
We may need to verify your identity before responding to certain requests.

12. Children’s Privacy

This website and our services are intended for business and professional users. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us so that we can review and delete the information where appropriate.

13. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security or content of third-party websites.
You should review the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal obligations or data processing practices. The updated version will be published on this page with a revised “Last updated” date

15. Contact

For questions about this Privacy Policy or the way we process personal data, contact us at:
iClickIT
Email: info@iclickit.gr
Website: iclickit.gr

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